제1장 조사개요...1 ①조사 목적 및 표본 구성...3 ②조사 설계...5 ③조사 내용...6 ④체육시설 이용자 특성분석...7 제2장 결과요약 및 정책적 제언...9 제3장 조사결과 분석...39 ①종합 만족도...41 1.종합만족도의 산출 방법...41 2.체육시설 서비스에 대한 종합만족도...42 3.요소별 만족도 및 체감만족도 분석...44 4.이용자 특성별 종합만족도...45 ②차원별 만족도...46 1.차원별 만족도의 산출방법...46 2.차원만족도 및 차원중요도 분석...47 3.체육시설 서비스 차원에 대한 Portfolio 분석...49 4.세분집단별 차원만족도 분석...51 ③항목별 만족도...53 1-1.시설 접근성 차원...53 1-2.시설 접근성 차원에 대한 Portfolio 분석...54 2-1.시설의 유지 및 관리 차원...56 2-2.시설의 유지 및 관리 차원에 대한 Portfolio 분석...57 3-1.편의시설 및 부대시설 차원...59 3-2.편의시설 및 부대시설 차원에 대한 Portfolio 분석...60 4-1.시설 운영 차원...62 4-2.시설 운영 차원에 대한 Portfolio 분석...63 5.평가항목 전체를 활용한 Portfolio 분석...65 ④체육시설별 만족도...67 1.체육시설별 종합만족도 분석...67 2.체육시설별 요소별 만족도 및 체감만족도 분석...68 3.체육시설별 차원만족도 분석...70 4.체육시설별 Portfolio 분석...75 5.체육시설별 만족·불만족 요인 분석...98 ⑤운영 주체별 만족도...110 1.운영 주체별 종합만족도 분석...110 2.운영 주체별 요소별 만족도 및 체감만족도 분석...111 3.운영 주체별 차원 만족도 분석...112 4.운영 주체별 Portfolio 분석...113 ⑥체육시설 이용실태...116 1.1년간 체육시설 이용횟수...116 2.체육시설 이용 목적...117 3.서울시내 체육시설의 충분성...118 ⑦체육시설 서비스 개선 방안...119