I. 연구의 개요...11 1. 연구의 목적...13 2. 연구 범위 및 내용...14 2.1 연구 범위...14 2.2 연구 내용...15 3. 연구 방법...19 4. 연구 일정...21 II. 구·동 민원 업무 분석 및 전산화 타당성 검토...23 1. 서울특별시 행정의 개요...25 1.1 행정 개요...25 1.2 행정 업무...27 1.3. 행정 조직 및 규모...31 2. 구·동 민원 업무 분석...33 2.1 업무 조사 개요...33 2.2 구·동의 업무...35 2.3 업무별 조사...35 3. 구·동 민원 업무 전산화 방안 및 타당성 검토...51 3.1 민원 업무 종합 전산 SYSTEM 구성방안...51 3.2 민원 업무별 전산화 방안 검토...54 3.3 기존 전산 개발 업무와의 연결 검토...57 3.4 종합 분석...58 III. 주민등록 업무 전산화를 위한 기초조사 및 분석...61 1. 현행 주민등록 업무의 조사 분석...63 1.1 주민등록 업무의 개요...63 1.2 기능분류 및 연관도...68 1.3 기능별 조사 분석...71 1.4 업무별 서식 정리...85 1.5 업무 처리량 조사 분석...91 2. 관련 사례와 기술의 조사 분석...97 2.1 조사 대상...97 2.2 국내 사례...99 2.3 국외 사례...111 2.4 기술 사례...127 2.5 종합 분석...154 3. SIMULATION MODEL 설정 및 분석...156 3.1 SIMULATION 개요...156 3.2 MODEL 설명...157 3.3 관련 PARAMETER 설명...170 3.4 SIMULATION 결과 분석...176 3.5 REFERENCE...180 IV. 주민등록 업무 전산화 추진 방안 제시...181 1. 전산화 방안...183 1.1 기본 방향...183 1.2 업무 범위...184 1.3 SYSTEM 구성...185 1.4 SYSTEM 운영 및 유지...193 1.5 제도 개선 및 변경...194 2. 개발 계획...196 2.1 총괄 계획표...196 2.2 공정 진행표...201 2.3 추진 방안...203 2.4 '81년도 사업 계획...208 3. 문제점 및 대책...212 3.1 행정 제도 관련...212 3.2 기술 관련...215 V. 동사무소용 COMPUTER SYSTEM 개발 및 시범 운영...219 1. 동사무소용 COMPUTER SYSTEM 구성요건...221 1.1 업무 처리 내용...221 1.2 전산 처리 방식...222 1.3 COMPUTER SYSTEM 구성 방안...224 2. 동사무소용 COMPUTER SYSTEM 기본 설계...230 2.1 HARDWARE 기본 설계...230 2.2 SOFTWARE 기본 설계...232 2.3 고려 사항...234 3. 시범 운영...237 3.1 대상 업무 및 처리방식...237 3.2 이용 COMPUTER SYSTEM...237 3.3 시범 운영 내용...257 결언...262