제1부 조사개요...7 Ⅰ.조사 목적...7 Ⅱ.조사 방법...7 Ⅲ.자료처리 및 분석방법...7 Ⅳ.종합만족지수의 산출방법...8 Ⅴ.응답자 특성...9 제2부 조사결과 요약...13 제3부 조사결과 분석...23 Ⅰ.종합 평가...23 1.종합만족지수...23 2.차원만족지수...24 1)차원만족지수...24 2)개선사항...25 3.항목 만족도...26 1)차원별 만족도 및 개선사항...26 (1)시설 및 환경...26 (2)직원 및 프로그램 담당자...28 (3)서비스의 내용과 질...30 (4)프로그램 구성...32 (5)운영 및 관리...34 2)항목 전체분석..36 (1)전체 항목만족도 분석...36 (2)개선사항...37 (3)개선사항종합...38 4.이용가능 복지관 수...39 5.사회복지관 개선을 위한 의견...40 Ⅱ.응답자 특성별 만족도 분석...44 Ⅲ.평가대상별 만족도 분석...45 1.복지관 유형별 종합만족도 분석...45 1)유형별 종합만족도...45 2)종합만족도 순위...46 2.복지관 유형별 차원만족도 분석...47 3.복지관별 만족도 분석...48 1)'가'형 종합사회복지관...48 2)'나'형 종합사회복지관...152 3)'일반' 사회복지관...297