1.서론...1 2.심사방법...3 2.1 특징...3 2.2 3차원적 심사...3 2.2.1 문제발견 및 해결단계 이행...3 2.2.2 문제해결 능력 입증...4 2.2.3 기술적 무결성의 관점...4 2.3 심사조직...5 2.4 국제심사표준의 원용...6 2.4.1 배경...6 2.4.2 심사프로세스...7 2.5 인증절차...8 3.업무분석...9 3.1 조직...9 3.2 대응책...10 3.2.1 정부...10 3.2.2 서울특별시...10 3.3 자원 현황 분석...11 3.3.1 정보시스템(IT)...11 3.3.2 비정보시스템...12 3.4 대상 시스템 현황...13 3.5 대상 자원 현황...16 4.심사공정...17 4.1 심사준비...17 4.2 프로세스 기술...18 4.3 사실심사(현장시험위주의 실사)...19 4.4 심사일정...20 4.4.1 심사준비단계...20 4.4.2 심사수행단계...20 5.심사결과...21 5.1 본 심사의 배경(국제심사표준과의 상이점)...21 5.2 정보지침 해결 단계 이행...22 5.2.1 개관...22 5.2.2 본청기관...22 5.2.3 본부기관...22 5.2.4 사업소...23 5.2.5 병원...23 5.2.6 정수사업소 및 수도사업소...24 5.2.7 하수처리사업소...24 5.3 Y2K 문제 발견 및 수행능력 평가...25 5.3.1 개요...25 5.3.2 ISO/IEC15504의 수준설정과 Y2K 해결과정 능력수준...26 5.3.3 목표수준 설정...26 5.3.4 인식단계...26 5.3.5 영향평가단계...27 5.3.6 변환 및 검증단계...29 5.3.7 이행단계...30 5.3.8 비상계획단계...31 5.4 기술적 무결성 입증...32 5.4.1 기술적 관점에서 시스템 분류...33 5.4.2 본청기관...34 5.4.3 본부기관...35 5.4.4 병원...37 5.4.5 정수사업소...38 5.4.6 사업소...41 6.심사총평...42 6.1 종합의견...42 6.2 향후 추진 정책 과제...45 6.2.1 정보화 추진의 구체적 실천...45 6.2.2 형상관리(구상관리)의 필요성...46 6.2.3 사용자와 공급자 간의 협력관계...46 첨부 Ⅰ.Y2K 인증심사모델 Ⅱ.기관별 프로세스 심사내역 Ⅲ.기관별 현장실사 결과물