*일반현황 1.민원실설치연혁...7 2.기구...8 3.인력...9 4.세입세출예산...10 5.주요시설 및 민원행정장비...11 6.문서관리...12 7.민원처리...20 *'86주요업무처리실적...29 1.문서관리분야...31 2.민원행정분야...32 *'87주요업무계획...35 1.기본목표...37 2.추진방향...37 3.세부실천지침...38 [신뢰받는 민원실 운영]...38 1.신속,친절한 민원처리...38 2.민원담당공무원자세확립...38 3.민원안내철저...38 4.창구민원처리능력제고...39 5.민원실환경수준향상...40 [구민원행정지도강화]...40 1.구민원행정관리지침작성시달...40 2.전민원담당공무원 특별교육실시...40 3.구봉사행정 종합평가제 운영...40 4.구시민봉사실 비교평가회 개최...41 5.친절봉사상제 운영...41 6.우수시도 민원실 비교견학 실시...41 7.친절봉사확인점검제(모니터)실시...41 8.민원행정장비보강정비...41 [문서정비 및 관리강화]...42 1.문서관리체계확립...42 2.문서일제정비상황 확인점검실시...42 3.문서보관서고 일제정비...42 4.보존문서관리강화...43 5.문서유통량 감축지속...44 6.각종 간행물 수집 보존...44 [참고자료]...47