1
민원처리 이야기
1.트럭을 태워준 민원인...5
2.업무는 집념과 함깨...9
3.더불어 사는 우리를 가꾸자...15
4.땅 값...21
5.직업에 대한 보람과 만족감으로...25
6.소박한 기쁨과 다짐...29
7.자동차를 머리에 이고 다닐까요...33
8.민원인의 입장에서 일처리를...39
9.이제는 인식이 전환되어야 할 때가...45
10.당신들 일이나 똑바로 해라...50
11.45년 해묵은 민원을 해결하면서!...54
12.하얀 물줄기...58
13.바쁘다!바뻐!...61
14.북경에서 온 편지...66
15.민원해결하고 외화유출막고...70
16.맹지가된 나의 땅을 구제하여 주오...75
친절봉사 이야기
1.지하철5호선 강동구간 개통에 즈음하여...80
2.구조대원들은 생명보다 팀웍을 우선시한다...85
3.공복의 길 나의 올바른 선택...88
4.술잔만 바뀐다고 술맛이 달라지는가?...93
5.제문제로 귀찮게 해 드려서 미안해요...97
6.불우한 이웃과 더불어 사는 인정...100
7.보람의 길...106
8.대충하면 되겠지?...113
9.쓰레기 더미속에 묻혀버린 늦여름 한달...118
10.친절은 나를 위한 행복이리라...122
11.정감있고 친절한 민원처리를...126
12.장애의 벽을 넘어서...129
13.어느 할머니의 죽음...135
14.여름의 처음과 끝에 받은 편지...141
15.하얀 구급차는 내친구...144
16.나의 작은 비젼...152
17.청소년을 위한 문학의 밤을 개최하며...158
18.또 한번의 아픔...170
19.아! 태풍"제니스"를 막아라...176