Ⅰ.서론...7 1.연구의 목적...7 2.연구의 범위와 방법...8 Ⅱ.폐수배출업소 관리현황...9 1.서울시 폐수배출업소 현황...9 2.구로구의 폐수배출업소 관리현황...10 Ⅲ.수질오염 방지시설 관리의 문제점...13 1.배출허용기준 초과율이 높다...13 2.환경관리인의 비전문성...15 3.환경관리인 교육의 비효율성...16 4.배출업소 기술지도 미비...18 Ⅳ.문제해결실천사례...19 1.폐수처리 운전지침서 발간...19 2.폐수처리 기술교육...20 3.폐수처리방법 개선...22 Ⅴ.효율적인 관리방안...26 1.폐수처리 기술교육효과 분석...26 2.폐수처리 기술교육 설문조사 결과 분석...28 3.효율적 관리방안...30 Ⅳ.결론...32