목차 전체
1
Reinventing Seoul city government
Greetings from the Mayor 6
Contents 10
Ⅰ. Overview of the Administrative Reforms of Seoul 14
Section 1. Changes in Conditions 16
Section 2. The Reform Paradigm 18
Ⅱ. Accomplishments of the Administrative Reforms of Seoul 20
Section 1. Small and Efficient Government 22
1. The Restructuring Program 24
2. Contracting Out to the Private Sector and Outsourcing 38
Section 2. Emphasizing Performance in Management and Administration 44
1. Management by Objectives 46
2. Performance-Based Budget System 53
3. Regulatory Reforms 60
4. Business Process Reengineering 66
Section 3. Open Administration Reaching Out to Citizens 72
1. Citizen Evaluation System 74
2. Saturday Date with the Mayor 101
3. Cyber Citizen Service Center 107
4. Making Public the Entertainment Expenses of the Mayor 111
5. Ordinance on Disclosing Administrative Information 115
Section 4. Clear and Transparent Governance 126
1. OPEN System 128
2. Intergrity Pact 135
3. Anti-Corruption Index 142
4. Corruption Report Card to the Mayor 145