목차 전체
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BUILDING GOOD GOVERNANCE: Reforms in Seoul
PREFACE
INTRODUCTION
CONTENTS
1. THE BACKGROUND AND STRATEGIES OF THE SEOUL METROPOLITAN GOVERNMANET REFORM: 1998-2002 13
2. BUILDING A TRANSPARENT BUREAUCRACY IN THE CITY OF SEOUL: A HOLISTIC VIEW OF SEOUL METROPOLTAN GOVERNMENT 41
3. STRATEGIC USE OF IT: THE EFFECTIVENESS OF THE SEOUL METROPOLITAN GOVERNMENT'S OPEN SYSTEM 63
4. A FIRST LOOK AT USERS' PERCEPTION OF THE SEOUL OPEN SYSTEM 83
5. EVALUATING THE MUNICIPAL REFORMS THROUGH ENGAGING CITIZENS: THE CASE OF THE CORRUPTION REPORT CARD TO THE MAYOR AND THE INTEGRITY PACT 99
6. THE ANTI-CORRUPTON INDEX: A CORNERSTONE OF CONTROLLING CORRUPTION 129
7. CITIZEN SATISFACTION SURVEYS: BUILDING FROM THE SEOUL METROPOLITAN GOVERNMENT MODEL 151
8. SATURDAY DATE WITH THE MAYOR 167
9. A SEOUL MODEL FOR INDUSTRIAL RELATIONS: SOUL SEARCHING FOR THE CITY, MANAGERS AND LABOR UNIONS 183
10. SMG'S EXPERIENCES AND LESSONS IN ADMINISTRATIVE REFORM: THE CASE OF RESTRUCTURING ORGANIZATION AND MANPOWER 215
11. PERFORMANCE MEASUREMENT INITIATIVE: A STATUS REPORT AND REFLECTION 249
COMMENTARY
INDEX