목차 전체
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Sustainable Matrix :Seoul Metro
목차
INTRO
Report Information 3
CEO's Message 4
About Seoul Metro 7
1. Sustainable Matrix
Sustainability Management of Seoul Metro 18
Ethical Corporate Culture 28
2. Smart Matrix
Economic Performances 35
Creative Innovation Management 40
3. Smile Matrix
Customer Satisfaction 55
Local Communities Engagement 69
Co-prosperity with Partners - Social Performance 77
Employee Satisfaction 83
4. Safe Matrix
Environmental Impact of Seoul Metro 99
Environmental Management Policy 100
Environmental Management Performances 102
Appendix
Key Performance Indicators(KPIs) 112
Third Party's Assurance Statement 114
GRI Guideline 116
Awards 120
Memberships in Associations & Organizations 120
Code of Ethics 121
Glossary 122