목차 전체
Cover
Contents
Ⅰ. The State of Public Conflicts in Korea
Ⅱ. Conflict Management at Seoul Metropolitan Government
1. Overview of the Conflict Mediation Division 7
2. Legal Basis 8
3. Composition and Operation of the Conflict Management Advisory Committee 8
4. Major Responsibilities of the Conflict Mediation Division 9
Ⅲ. Seoul Metropolitan Government’s Conflict Management Process
Step 1 : Conflict Diagnosis 12
Step 2 : Formation of a Conflict Resolution Strategy 15
Step 3 : Customized Conflict Mediation 15
Step 4 : Continuous Conflict Management 17
Ⅳ. Case Studies on Successful Conflict Mediation
1. Resolving Conflict Sparked from Forced Tenant Eviction 19
2. Mediating Conflict Over a Crosswalk 23
3. Utilizing the Community Mediation Model by Citizen Participation to Resolve Conflicts from Inter-floor Noise Pollution 26
Appendix
1. Conflict Diagnostic Framework 29
2. Statement of Conflict 29
3. Seoul Metropolitan Government Ordinance on Preventing and Mediating Public Conflict 30