The purpose of this survey was to investigate the service performance of the Seoul Metropolitan Library and other Seoul public libraries, and to identify how the citizens benefit from the services.
Basis
Article 26 of the Library Act (Business of Metropolitan Representative Libraries)
Article 18 of the Seoul Metropolitan Government Ordinance on the Promotion of Libraries and Reading Culture (Business)
Direction of Promotion
Investigate the performance of public library services from the perspective of citizens' benefits and identifying the areas and effects of library services that the citizens can experience to derive directions for improving library services
Method of Promotion
Conduct the survey by using the performance indicators of citizens' services in the Seoul public libraries
Promotion by Year
2019: Development of a survey model for public library services in Seoul
2020: Development of citizen service performance indicators for public libraries in seoul
2021: Survey of Seoul Metropolitan Library policy business environment and performances
2022~2023: Performance survey of Seoul public libraries
